Lumitec Kraken Command Center [101638]

Processing Time

All orders are processed within 2-4 business days (Monday–Friday, excluding federal holidays) after payment is confirmed. You will receive a confirmation email with tracking information once your order has shipped.

During peak seasons or promotional events, processing times may be slightly longer. We will notify you if any significant delays are expected.

Free Shipping

We offer free standard shipping on all orders over $150 within the contiguous United States. Free shipping orders are shipped via USPS Priority Mail or UPS Ground, depending on package size and weight.

Shipping Rates & Methods

We offer the following shipping options:

• Standard Shipping — 2–7 business days (calculated at checkout)
• 2-Day Shipping — 2 business days (calculated at checkout)

Shipping rates are calculated based on the weight and dimensions of your order and the destination address. Exact rates will be displayed during checkout before you complete your purchase.

Where We Ship

We currently ship to the contiguous 48 U.S. states only. We do not ship to Alaska, Hawaii, or U.S. territories at this time.

We also do not offer international shipping. We are working to expand our shipping capabilities in the future.

Order Tracking

Full tracking is provided on every shipment. Once your order ships, you will receive an email with a tracking number and a link to track your package in real time. You can also check your order status by logging into your AllTechNow account.

If you do not receive tracking information within 3 business days of placing your order, please contact us.

Shipping Restrictions

Some products, such as lithium batteries, hazardous materials, or oversized items, may have shipping restrictions or require special handling. These restrictions will be noted on the product page. Additional shipping charges may apply for oversized or heavy items.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to file a claim and arrange a replacement or refund.

Please inspect your package upon delivery and take photos of any damage to the outer packaging and the product itself. This will help expedite the claims process.

Address Accuracy

Please ensure your shipping address is correct before completing your order. AllTechNow is not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for additional shipping costs to reship the order.

P.O. Boxes

We can ship to P.O. Boxes via USPS only. UPS shipments cannot be delivered to P.O. Box addresses. If you have a P.O. Box address, please select a USPS shipping method at checkout.

Contact Us

If you have any questions about our shipping policy or need help with an order, please don't hesitate to reach out:

📧 Email: info@alltechnow.com

📞 Phone: +1 (901) 654-6523

🕐 Hours: Monday–Friday, 9:00 AM – 6:00 PM EST

Return Policy

30-Day Return Window

We accept returns on most items within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:

• The item must be unused, undamaged, and in its original packaging with all accessories, manuals, and parts included.
• The item must not have been installed, modified, or show signs of wear.
• A valid proof of purchase (order confirmation email or receipt) is required.

Non-Returnable Items

The following items are not eligible for return:

• Opened software or digital products
• Custom or special-order items
• Items marked as "Final Sale" or "Non-Returnable" on the product page
• Gift cards
• Items that have been installed or used
• Hazardous materials (e.g., certain batteries or chemicals)

How to Initiate a Return

To start a return, please follow these steps:

1. Contact us at info@alltechnow.com or call +1 (901) 654-6523 with your order number and the reason for the return.
2. Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
3. Pack the item securely in its original packaging and include the RMA number on the outside of the box.
4. Ship the item to the address provided. We recommend using a trackable shipping method for your protection.

Important: Returns sent without an RMA number may be refused or delayed.

Return Shipping Costs

The customer is responsible for return shipping costs unless the return is due to a defective product or an error on our part (e.g., wrong item shipped). In those cases, AllTechNow will provide a prepaid return shipping label.

Refund Policy

Processing Refunds

Once we receive and inspect your returned item, we will send you an email notification confirming receipt. Refunds are typically processed within 5–7 business days after inspection.

• Approved refunds will be credited to your original payment method.
• Please allow an additional 3–5 business days for the refund to appear on your statement, depending on your bank or payment provider.

Restocking Fee

A 15% restocking fee may apply to returns of certain high-value items, oversized items, or items returned in opened but unused condition. Any applicable restocking fee will be communicated to you before the return is processed.

Partial Refunds

Partial refunds may be issued in the following situations:

• Items returned with missing parts, accessories, or packaging
• Items that show signs of use or are not in their original condition

Exchanges

We are happy to exchange items for a different size, color, or model when available. To request an exchange, please contact us within 30 days of delivery. Exchanges are subject to product availability.

If the replacement item is a different price, we will either charge or refund the difference.

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange for a replacement or full refund at no additional cost to you.

To help us process your claim quickly, please provide:

• Your order number
• Photos of the damaged or defective item
• Photos of the packaging (including the shipping label)
• A brief description of the issue

Warranty Policy

Manufacturer Warranty

Most products sold by AllTechNow are covered by the manufacturer's warranty. Warranty terms vary by brand and product and are outlined in the documentation included with your purchase.

AllTechNow is an authorized dealer for the brands we carry. We will assist you in facilitating manufacturer warranty claims by:

• Helping you identify the correct warranty contact for the manufacturer
• Providing proof of purchase documentation
• Assisting with the claims process where possible

Warranty Claim Process

If you believe your product has a warranty-covered defect, please follow these steps:

1. Check the manufacturer's warranty terms included with your product for coverage details and duration.
2. Contact us at info@alltechnow.com with your order number, product details, and a description of the issue.
3. Our team will guide you through the warranty claim process, which may involve contacting the manufacturer directly or shipping the product to an authorized service center.

What's Not Covered by Warranty

Warranties typically do not cover:

• Damage from misuse, accidents, or unauthorized modifications
• Normal wear and tear
• Water or environmental damage (unless the product is rated for such conditions)
• Cosmetic damage that does not affect functionality
• Products purchased from unauthorized retailers

Contact Us

If you have any questions about returns, refunds, or warranty claims, our team is here to help:

📧 Email: info@alltechnow.com

📞 Phone: +1 (901) 654-6523

🕐 Hours: Monday–Friday, 9:00 AM – 6:00 PM EST

We aim to respond to all inquiries within 1 business day.